Frequently Asked Questions

PDF patterns

How do digital patterns work?

 Digital patterns are sent to you as a PDF file, which you can then download to your computer, print, assemble, and sew up at home. The benefit is that they’re instant gratification – you could be starting your project in minutes!

How will I receive my digital pattern?

When you place your order you’ll get an email straight away, with a link for you to download your pattern. The email will come from "Cashmerette <noreply@sendowl.com>" - check your junk/spam folder if you don't see the email straight away. You can download the pattern up to 3 times, and the link is valid for up to 1 year. 

Help, I lost my digital pattern download email!

No worries. Click here and you can have the email re-sent. 

How do I use a digital pattern?

  1. Download and save the file to your computer (do not just click "open"). 
  2. Open the .zip folder, and "drag" the files to the desktop or a folder on your computer to save them. The pattern files are grouped by cup size (C/D, E/F, G/H) so you only need to print one. There are three types of file included: print at home (Print_At_Home), A0 size files for copyshop printing (A0_Copyshop) and 36" wide size files for US copyshop printing (US_Copyshop).  There is also a file containing the instructions for sewing your pattern. 
  3. Use a PDF reader (we recommend Adobe Reader, which is free) to open the file you want to print, in your size.
  4. Print a test page of the PDF on Letter or A4 paper, selecting “custom fit = 100%” or “no scaling” on your PDF printer settings. Use a ruler to check that each square in the grid on the test page measures 1 inch by 1 inch.
  5. Print the remaining pages, and assemble. Each page has a grid surrounded by a white margin. Cut the right and bottom margin off each page, overlap with the adjoining pages, then tape or glue them together.
  6. Cut out your final pattern pieces, and get ready to start your project!
  7. You can print out the instructions, or just view them on your computer to save paper. 

Which paper size should I use to print at home?

Cashmerette PDF Patterns have been formatted to work on either A4 or US Letter sized paper. 

I don’t want to print at home – can I use a copy shop instead? 

Yes, each digital pattern comes with two “copy shop” versions for each size. One is for printing on A0 paper (common in Europe), and the second is for printing on 36 inch wide paper (common in the US). 

 Why is the pattern not opening on my phone / tablet?

The patterns will be delivered as a .zip file, which can’t be opened on most phones or tablets. However, you can open the .zip file on your computer, and then send the PDF files to your phone or table, which should work!

My pattern is printing without margins– help!

If you print directly from a web browser you may have this problem. Instead, download the file to your computer first, then use Adobe Reader to open the file and it should work. 

The grid is printing at the wrong size – help!

Double check that your printer is not “scaling” the pattern – you should either be able to click on “no scaling” or set the scaling to “100%”. Try using Adobe Reader if you’re using another program which may alter the scaling. 

 

Sizing 

How do I decide which size to make?

 Start by measuring your bust, waist and hip and comparing it to the body measurements chart. If you fit into different sizes at your bust, waist or hip you can “blend” between the sizes to make a custom-fit size that will fit you. You can also reference the finished garment measurements chart to see the actual size of the garment - but bear in mind that there is negative ease in knit garments, so the garment may be smaller than your body measurements by design. 

How do your cup sizes work, and how do I decide which size to make?

Cashmerette Patterns are uniquely designed in three cup sizes: C/D, E/F and G/H. Each pattern was designed using three separate blocks, which mean they should fit perfectly to your bust with no need for a Full Bust Adjustment!

As bra sizes are variable, use your full bust measurement to choose your bust size, rather than your bra size – don’t worry if it’s different than you expect! If your full bust could fit into two sizes, choose the size closest to your waist size. For instance, if you have a 38 inch waist with a 48 inch bust, use the 18 G/H bodice rather than the 20 C/D.

 What height do you design for?

Cashmerette Patterns are designed for a woman who is 5’6”.

 

EU tax

Why is VAT being charged on my PDF pattern? 

As of 1 January 2015 the European Union has introduced a new law, which means that EU customers of online digital products will be taxed based on when they live rather than where the seller lives. As a result, we legally have to charge you VAT based on your country. You can read more about the VAT regulations here. At the moment, these regulations do not apply to physical products.

  

Order shipping

Where do you ship to?

We ship worldwide.

How do you ship patterns?

Pattern orders are sent via USPS First Class or Priority Flat Rate. When you checkout you can choose from either method and will see how much it costs.

How long will it take me to get my order?

We aim to ship pattern orders within 3 business days from when we receive your payment. The length of time it takes to arrive will depend on which shipping method you choose, and where you live. Generally, domestic orders (First Class or Priority Flat Rate) arrive in 2 – 5 business days. If traveling internationally, Priority Mail typically arrives within 10 days, and First Class takes around 2 to 3 weeks.

How is customs handled for international shipping?

International orders will be shipped with the retail value of the product on the customs form. No exceptions can be made to the customs forms. Customers are responsible for any import taxes or charges, so please check with your local customs office before you order.

 

Returns 

What is your return policy? 

Physical patterns can be returned within 30 days of receipt, if they are unopened and unused. If you are returning the product due to an error on our part, we will refund the item and shipping.

Contact us at orders@cashmerette.com before you send back pattern returns to receive instructions.

We cannot issue refunds for digital products such as PDF patterns.

 

Web security

Do you share my personal information?

We never sell or rent any of your personal information to third parties, unless required to do so by law. Click here to see our full privacy policy.  This shop is Level 1 PCI DSS Certified through Shopify, and we do not store any credit card information.

 

Wholesale

Do you offer wholesale terms?

Yes, we have a wholesale program on our printed patterns for brick and mortar shops and ecommerce shops with their own domain. If you are interested, please check out our wholesale page. 

If I make a wholesale order can I ship using my own Fedex/UPS account?

Yes, we can use your account. Email us the details at wholesale@cashmerette.com, and we will set it up with your order.

 

Pattern usage

Can I sell items made from your patterns or use them to start a clothing line?

No, this is not allowed. Cashmerette Patterns are for personal use only, and when you purchase them you are agreeing to our terms of service. Our patterns (including designs, illustrations, images, text and all other aspects) are copyright Cashmerette, LLC, 2015 and for domestic use only. No part of the patterns may be reproduced, resold, transmitted, or shared in any form. Items from this pattern may not be produced for resale. All rights reserved.

 

Didn't find an answer to your question? No problem, just email us at hello@cashmerette.com and we will try to help!

 

 

Sizing Guide